The environmental policy and commitment of H Hotels Collection is focused on its respect for the environment by protecting it from the impacts of all its hospitality services, accommodation, food-beverage and leisure.

For this purpose, an environmental management system has been established, implemented and maintained according to the requirements of ISO 14001:2015, which is continuously improved for its performance and effectiveness.

Specifically, in this context, our Group Hotels are committed to:
• Systematically follow and implement the relevant Greek and European Community Environmental Legislation, as well as other requirements of interested parties, applicable to the activities of the hotel services provided.
• Have all the necessary permits and licenses related to the protection of the environment.
• Identify, analyze and evaluate the environmental aspects by applying continuous effort to limit the adverse impacts of its activities on the Environment, aiming at avoiding or minimizing environmental pollution.
• Operate its facilities in a way that aims at saving and sustainability of natural resources, the reduction of gaseous pollutants emissions, water use, solid and liquid waste, energy consumption, noise, other environmental nuisances, the implementation of actions to reduce impacts and adapt to climate change, protect biodiversity and protect the natural environment in any possible way in general.
• Concern about the continuous education, training and motivation of its staff in order to acquire environmental awareness and responsibility.
• Develop and implement environmental management plans to minimize the environmental impacts of its activities.
• Periodically monitor the implementation of all measures and processes, in order to ensure their effectiveness as far as it is possible.
• Inform subcontractors, suppliers, associates, staff, customers and all interested parties in general about its Environmental Policy and seek to cooperate with them on environmental protection issues.
• Set environmental objectives and evaluate periodically, at least once a year, its performance in meeting those objectives, in order to achieve continuously improvement.

The company’s management in cooperation with the designated representative and all its employees ensures the consistent implementation and effectiveness of the environmental management system.

We ask all partners, suppliers, employees and recipients of the services of the Hotel to support this effort and contribute accordingly to the protection of the environment and the achievement of the goals of our Environmental Policy.

The present is at the disposal of all relevant interested parties and is communicated with every appropriate means. This policy is reviewed for its suitability on an annual basis.

Approval

Board of Directors  |  Senior Management
01/05/2025

Environmental Social Governance [ESG]
H Hotels Collection version May 2025
Scope
At H Hotels Collection we are committed to managing our sustainable business responsibly in all aspects of our operations. This policy is applicable to all the hotels within the Hatzilazarou Group.
Our commitment extends to our guests, staff, partners and suppliers to ensure compliance with the standards required to meet and maintain our social responsibility. Policy will be reviewed annually. Below we outline our commitments and intentions.
Environmental
Energy and CO2 – together with our certifications for ISO 14001 EMS and ISO 50001 EnMS, conservation of energy through efficient practices and technologies to allow us to monitor, achieve and set targets to reduce energy and emissions.
Water consumption – conservation of water is implemented with daily monitoring, efficient practices to support water reduction usage with targets to track.
Waste management – reduce our environmental footprint with minimization and tracking of waste, promotion of re-use and recycling to ensure responsible waste generation through to disposal.
Learning – ongoing awareness of environmental impacts with our staff, guests, stakeholders.
YOY – seasonal and annual evaluations to review target % reduction based on operational needs.
Social
Community – maintaining our dedication and engagement with local communities and organisations to promote and support responsible tourism. Overall focus is to improve and promote social benefits including welfare, traditions, culture, history and economic strengths for the residential and business community. Working with local organisations, we are also able to offer volunteer time by our staff and our guests as required.
Donations and Sponsorship – as we renovate or change items, we can offer to local organisations [schools, army, community groups, hospital] that may benefit from them. In addition, H Hotels Collection has longstanding sponsorships with local sports teams and municipalities for annual community events.
Biodiversity – evaluation, support and managing the risks of natural habitats including forest preservation and marine life protection.
Purchasing – in line with our policy, sustainable procurement is a priority, our aim is to purchase and promote products from the local area and the island while ensuring product quality and commercial feasibility is not compromised. Financial terms mutually agreed. We recognize that purchasing locally will ensure an authentic experience with food, drink and material resources and this will also help reduce CO2 emissions from transportation.
Animal welfare – applicable both within and beyond our operations, support of local animal organisations who care for stray animals.
Recruitment – we ensure a fair and transparent recruitment process so that all applications for available positions are equally considered. H Hotels Collection does not discriminate in any way and accepts applications from all candidates regardless of their race, age, gender, nationality, disability or religion.
Sustainability Policy
Environmental Social Governance [ESG]
H Hotels Collection version May 2025
The importance of recruiting local people is recognized as a major support to the community as the majority of earnings will be spent locally providing a secondary economic benefit to businesses in the area. Overall, local employment will ensure the community remains strong and preserves its culture which reflects the hospitality product within our hotels. We believe that this policy is fundamental to local residents staying within the community and not migrating to other countries.
Employment – contracts stating the period of staff employment which comply, as a minimum, with Greek legislation. This includes compliance with minimum age of employment and free choice to join a trade union.
Learning and Development – our HR department and Hotel Management ensure that all new staff are provided with the appropriate induction and continuous training required in their positions. L&D covers a wide range of subjects including company philosophy and culture, benefits and staff welfare, health & safety, sustainability, diversity, child exploitation, performance management.
All staff are encouraged to develop their skills and opportunities for promotion will be provided as they become available. All staff will have fair and equal performance management and learning evaluations.
Child exploitation – in terms of the care of children, we commit to the reporting of any irregular action or activity that comes to our attention, this may be general safeguarding concerns or relative to sexual exploitation. Reporting process is via the relevant authorities.
Code of conduct – this provides the principles of our ethical and business standards. As a group of hotels, we recognize our responsibility to promote environmental and sustainable practices to reduce our footprint and contribute to the caring of our people and our planet.
Governance
Compliance – in line with our hotel operations, we comply with relevant Greek and EU legislation, regulations and standards as well as any additional requirements applicable to our operations.
Auditing – annual assessments and audits of environmental practices and legal requirements, audits are completed internally or with independent external auditors. Within the group we maintain the certification of ISO 14001 for environmental management, ISO 50001 for energy management and Travelife thus confirming our commitment to sustainability standards.
Performance review and ongoing improvement – with our commitment to minimizing the environmental impact of our operations through proactive measures, best practice and new technologies.
Environmental practices – continuous review of our policies and impacts to identify areas of improvement to ensure alignment with our objectives
Accountability and communication – each member of staff is responsible for contributing to the environmental targets and sustainable practices. Ensuring good communication channels, we aim to inspire change and positive working towards a sustainable future.
Approval: Board of Directors | Senior Management

For the management of H Hotels Collection, the protection of our customers’ health is paramount and an important component of this, is ensuring all parameters for the preparation and distribution of safe food.

This policy for the Group Hotels is implemented by systematic analysis, recognition, evaluation and control of the related risks through the development and implementation of a Management System of Food Safety in accordance with the standard ISO 22000:2018 in all phases from the procurement, the delivery, the storage, the processing up to the food supply in the food departments of the facility, taking into account the national and European law, the modern scientific data of national and international bibliography, the bilaterally agreed customer requirements for food safety and any other relevant guidelines. Emphasis is given to the formulation and monitoring, appropriate communication channels, both inside the company and with suppliers, partners, customers, competent bodies and authorities on matters related to the safety of managed food.

The management of the company is committed to ensure the implementation and compliance of the specified principles of the food safety system at all levels of the organization, the continuous improvement of the efficiency of the applied system and to provide all the resources necessary to achieve the objectives of this policy.

Emphasis is placed on the configuration and continuous monitoring of appropriate communication channels, both within the company and with suppliers, partners, customers, competent bodies and authorities on issues related to the safety of managed food.

The designated coordinator of the food safety team, as well as all employees are responsible for ensuring the consistent implementation and effectiveness of the system.

In pursuit of this policy, our company:
• Strictly applies the existing EU and national legislation and other relevant requirements
• Applies the Food Safety management principles of the involved functions.
• Develops, operates and maintains the food management facilities in accordance with specified requirements
• Outlines and implements strict operational limits and safety standards
• Has direct response mechanisms and reaction if this is deemed necessary
• Certifies to have properly trained, responsible, informed and experienced staff to implement all of the above
• Ensures the constant improvement of systems, equipment and personnel
• Promotes a food safety culture in behavior across the entire business

Measurable objectives are established for food safety that are reviewed for their suitability at regular intervals by the Management. This policy is reviewed for its suitability on an annual basis, notified and implemented at all levels of organization of the business, as well as made available to the relevant stakeholders and communicated in any indicated way.

Approval

Board of Directors  |  Senior Management
01/05/2025

The management of H Hotels Collection aims at the comprehensive satisfaction of our customers through the provision of high quality standards and the continuous improvement of our internal applied processes.

Our defining goals include the professionalism that characterizes our relations with customers and partners, the dedicated application of personal data protection regulations, the quality and competency of our human and other resources and our operational procedures.

The Group Hotels provide services in the following: 1) Reservations, Reception and Accommodation 2) Housekeeping 3) Food and Beverage 4) Entertainment and Wellbeing and 5) Retail Commerce at the Mini Market.

In all these areas we apply a Quality Management System (QMS), based on the international standard ISO 9001:2015, which has been structured around customers as our central axis.  Our wish is to surpass the expectations of our guests and to create memorable experiences, satisfying the needs of the modern tourist, while also ensuring high value for money.

The needs and expectations of other interested parties, our suppliers, the local community, the monitoring authorities etc., are also important for our company and are actively included in the planning of all the relevant operations.

The holistic approach of quality by our Hotels also integrates the application of Food Safety and Environmental Management Systems, according to the ISO 22000 and ISO 14001 standards respectively.

Our specific aims are:
• best possible customer satisfaction from our services and products
• provision of high quality services
• protection of the health and safety of our guests during their stay
• continuous improvement of our services and products
• continuous improvement of our output with predefined goals.

The means to achieving our aims are:
• Optimum organisation and operation of all sectors of the Hotel and its infrastructure
• Cooperation with trustworthy suppliers and external partners who ensure the quality and safety of the products and services
• Regular monitoring of the effectiveness of the Quality Control System, through reviews and checks
• Specific definition and analysis of the needs, requirements and expectations of the customers, monitoring and measuring the level of their satisfaction
• Continuous training and development of our staff
• Recorded management of potential risks and opportunities for improvement, causes for problem & weak areas and working on the planned course of action to redress and minimize them
• Continuous monitoring and applying of the relevant national and EU laws

We establish measurable quality goals which are regularly revised by the Management as to their appropriateness. The management is responsible for the effective implementation of the quality assurance system, provision of the necessary resources, following the legal and regulatory requirements and requirements that arise from interested parties, the continuous improvement of the QMS and calls all partners, suppliers, employees and recipients of the services of the Hotels to support its effort and contribute accordingly to the achievements of its specified goals, based on the present framework.

The Group’s Management has appointed its representatives and supports the development of a quality culture according to which all employees take responsibility for quality and participate in its assurance and the consistent implementation and effectiveness of the QMS adopting the objectives and the objectives of this policy.

This policy is reviewed annually for any updates.

Approval

Board of Directors  |  Senior Management
01/05/2025

The H Hotels Collection group of hotels is a pioneering organization in Greece with the field of activity “Provision of Hotel Services”. The physical boundaries of its activity are the boundaries of the 6 hotels on the island of Rhodes:

• MAYIA EXCLUSIVE RESORT & SPA, Kiotari, Rhodes, Greece.
• BOUTIQUE 5 HOTEL & SPA, Kiotari, Rhodes, Greece.
• PRINCESS ANDRIANA RESORT & SPA, Kiotari, Rhodes, Greece.
• LINDOS PRINCESS BEACH RESORT & SPA, Lardos, Rhodes, Greece.
• RODOS PRINCESS BEACH RESORT & SPA, Kiotari, Rhodes, Greece.
• PRINCESS SUN HOTEL & SPA ATHENS, Kiotari, Rhodes, Greece.

Through its obligations, which are governed by the compliance of the requirements of the EN ISO 50001:2018 standard for energy management systems, it is committed to:

• Meeting applicable legal requirements and other requirements related to energy efficiency, energy use and energy consumption,
• An understanding of the nature, scope and environmental impact of the energy use of its activities and services,
• The availability of all resources, information and means necessary to ensure the effective operation of the organization and the integrated management system,
• Establishing and monitoring the achievement of objectives and targets relating to energy performance,
• The training of its employees in the implementation of services, energy management and the provision of a safe operating environment
• The measurement and continuous monitoring of critical elements and processes to ensure the energy improvement of the Group,
• The continuous improvement of the integrated management system and energy efficiency
• Monitoring of its external providers regarding compliance with the above and the supply of energy efficient products and services that affect energy performance
• Periodically reviewing this policy for continued appropriateness,
• The planning of activities that address energy efficiency improvements.

Approval

Board of Directors  |  Senior Management
01/05/2025