[vc_row][vc_column][vc_empty_space height=”50px”][vc_custom_heading text=”TERMS & CONDITIONS OF MEMBERSHIP” font_container=”tag:h2|text_align:left|color:%23b39a68″ use_theme_fonts=”yes” el_class=”mayia-font-big”][vc_empty_space height=”23px”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]These Terms & Conditions supersede all previous versions of terms and conditions of the H Hotels Club Program.<\/p>\n
\u00a0 \u00a0 \u00a01.CONDITIONS OF MEMBERSHIP<\/strong><\/p>\n 1.1 Definitions \u00a0 \u00a0 2.APPLICATION FOR MEMBERSHIP<\/strong><\/p>\n 2.1<\/strong>\u00a0Eligibility:<\/strong>\u00a0Membership in the Program is free of charge and is available to any individual over the age of 18 who: \u00a0 \u00a0 \u00a0 \u00a0 3.THE CARDS & CATEGORIES<\/strong><\/p>\n 3.1<\/strong>\u00a0The Program Card is\u00a0not transferable<\/strong>. It can only be used by the cardholder. \u00a0 \u00a0 \u00a0 \u00a0 4.EARNING LOYALTY POINTS<\/strong><\/p>\n Please refer to Program\u2019s Website for correct points earning methods. \u00a0 \u00a0 \u00a0 \u00a0 \u00a05.DISCOUNTS<\/strong><\/p>\n 5.1<\/strong>\u00a0Presentation of Card:\u00a0<\/strong>To receive discounts from a Hotel or Program Partner (spa treatments, car hire, etc.), a valid Program Card must be presented at the time of ordering\/reservation and before payment is concluded. Failure to do so will result in no discount. \u00a0 \u00a0 \u00a0 \u00a06. IN HOTEL SERVICES & BENEFIT<\/strong>S<\/strong><\/strong><\/p>\n Member benefits are subject to change. Member’s benefits are subject to availability. Only the cardholder Member is entitled to the benefits associated with the Card. \u00a0 \u00a0 \u00a0 7. REDEMPTION OF PROGRAM POINTS<\/strong><\/p>\n \u00a0<\/em><\/strong>Please refer to Program\u2019s website\u00a0for current redemptions options.
\n<\/strong>\u201cH Hotels Club\u201d is the loyalty program of H Hotels Collection, Hatzilazarou Group of Hotels, from now on called as \u201cProgram<\/strong>\u201d.
\n\u201cMember\u201d is a person who has completed an official registration and accepted the Program\u2019s Terms & Conditions.
\nCard\u201d is the membership card issued by the Program to a person who is a Member of the Program.
\n\u201cPoints\u201d are the reward currency earned by using the Card.
\n\u201cRedemption\u201d is a form of payment using Points as a tender to acquire goods and services defined by the Program.
\n\u201cAwards & Vouchers\u201d are the offers, which can be redeemed using Points and include \u201cRedemption Vouchers\u201d.
\n\u201cBenefits\u201d are the amenities and services provided to Members as a benefit of membership.
\n\u201cProgram Partner\u201d is a third party, which offers benefits or awards to Members.
\n\u201cOfficial Website Program\u201d is the official website of the Program, from now on called as \u201cWebsite\u201d and is in the following link: https:\/\/hhotels.gr\/hhotelsclub\/<\/a>
\n\u201cParticipating Hotels\u201d are the Hotels that are participating in the Program from now on called as \u201cHotel\u201d, list of the Hotels can be found at the Website.
\n1.2<\/strong> The Card is issued by and remains the property of the Program. It is not a credit card and is free of charge.
\n1.3<\/strong>\u00a0Cancellation of Membership: <\/strong>The Program reserves the right to decline to issue or withdraw a Member\u2019s membership at any time, or to terminate the validity of the Program membership together with the benefits attached thereto at any time. The Card must be returned immediately to any participating Hotel when requested. Cancellation of membership will result in the loss of all accumulated Points.
\n1.4<\/strong>\u00a0Termination Date:\u00a0<\/strong>The Program has no predetermined termination date and may continue until the Program decides to terminate it, with or without notice. The Program accepts no responsibility for any points that remain in members\u2019 accounts after such termination.
\n1.5<\/strong>\u00a0Program<\/strong> Changes:\u00a0<\/strong>The Program reserves the right to amend, update or change any aspect pertaining to the program including the Terms & Conditions, at any time in whole or in part without advising Members. Continued participation in the Program will constitute a Member\u2019s acceptance of any such amendment, modification, or supplementation. Members are responsible for remaining knowledgeable of the Program Terms and any changes, modifications, or additions to the Program.
\n1.6<\/strong>\u00a0Partners responsibility<\/strong>: Program is not responsible for the Program partner withdrawals from the Program, which may affect the Awards offered.
\n1.7<\/strong>\u00a0Program Notifications:\u00a0<\/strong>The Program will endeavor to advise Members of matters of interest, including notification of changes to details of promotions and other offers. However, the Program accepts no liability for correspondence lost or delayed in the postal system or via electronic mail.
\n1.8<\/strong>\u00a0Program Corrections:\u00a0<\/strong>The Program reserves the right to change the printed and online offers at any time and to correct any typographical errors, errors of description, or errors regarding participating properties and Program Partners at any time without informing members.
\n1.9<\/strong>\u00a0Printed information & Website:<\/strong> All details mentioned in the website supersede anything appearing in any printed or other material of the Program and form part of these Conditions of Membership.
\n1.10<\/strong>\u00a0Sale or Barter of Points:\u00a0<\/strong>The sale or barter of Program Points, Awards & Vouchers or other card benefits is prohibited, between the Members.
\n1.11<\/strong>\u00a0Lost \/ Stolen Cards:\u00a0<\/strong>In case the Card is lost, stolen or damaged the Member must inform the Program Membership Services immediately in writing to the email indicated below.
\n1.12<\/strong>\u00a0Contact Details:\u00a0<\/strong>Any correspondence sent to Members is based on the contact details provided to the Program. Each Member is responsible for updating his\/her information on the official website.
\n1.13<\/strong>\u00a0Interpretation of Terms:<\/strong>\u00a0All interpretations of these Terms & Conditions of Membership shall be at the sole discretion of the Program
\n1.14<\/strong>\u00a0Legal Jurisdiction:<\/strong>\u00a0These Conditions of Membership are governed by the laws of and are applicable in the Hellenic Republic. In the event of any dispute, the Member agrees to submit to the exclusive jurisdiction of the courts of Rhodes Greece.
\n1.15<\/strong>\u00a0Availability at Hotels:\u00a0<\/strong>Members are responsible to check with the relevant Hotel for the availability of any special offer that could affect the enjoyment of their visit. The Member should ask on arrival at the Hotel for any additional benefits valid for that property. All services, amenities and benefits are subject to availability and subject to the terms and conditions of each Hotel. Not all services, amenities and benefits are offered at all Hotels. Program may update benefits shown as available or credited to a Member at any time.
\n1.16<\/strong>\u00a0Limited by Length of Stay:<\/strong>\u00a0Selected Benefits may be limited depending on length of stay.
\n1.17<\/strong>\u00a0Availability:<\/strong>\u00a0All Benefits, Vouchers and Awards are subject to availability.
\n1.18<\/strong>\u00a0Program communication:\u00a0<\/strong>The Program will communicate with members via e-mail, post or any other medium, which is considered appropriate.
\n1.19<\/strong>\u00a0Privacy Policy:\u00a0<\/strong>By accepting these terms & conditions, you also accept the Privacy Policy (https:\/\/hhotels.gr\/privacy-notice\/<\/a>).<\/p>\n
\n2.1.1\u00a0Possesses the legal authority to agree to the Program Terms.
\n2.1.2\u00a0Resides in a jurisdiction that legally permits participation in the Program.
\n2.1.3\u00a0Provides valid and accurate personal information when enrolling in the Program
\n2.1.4\u00a0He\/she is not a member of the travel trade; employee of I. Hatzilazarou S.A., I. Hatzilazarou & Sons S.A. and I & E. Hatzilazarou S.A. and associated companies.
\n2.2<\/strong>\u00a0Mandatory Fields:\u00a0<\/strong>Program may reject any application if mandatory information is not supplied accurately and in full.
\n2.3<\/strong>\u00a0Termination of Account:<\/strong>\u00a0The Member may terminate membership by submitting a written notice via email. Membership will be terminated immediately upon receipt of such notice. All unredeemed Program Points will be forfeited immediately and will not be reinstated or transferred.
\n2.4<\/strong>\u00a0Inactive Membership\u00a0<\/strong>Members become inactive if they have not received any Point for the period of three (3) years. Inactive Members cannot redeem their Points. As soon as the Member revisits a Participating Hotel, membership will be re-activated. The Program reserves the right to cancel memberships that remain inactive for a period of five (5) years.
\n2.5<\/strong>\u00a0Fraudulent Activity<\/strong>. If a Member suspects or learns of any fraudulent activity related to its Program account, including, without limitation, unauthorized redemption or transfer of Points, the Member must report the fraudulent activity within 60 days of it occurring to the Program Head Office. Credit or debit of any Points in question to the Member will be at Program\u2019 sole discretion. The Program reserves the right to cancel any Membership account that has been registered using fraudulent details.<\/p>\n
\n3.2\u00a0<\/strong>Each issued Program Card has an\u00a0exclusive membership number<\/strong>.
\n3.3<\/strong>\u00a0The membership is personal and is available only to\u00a0individuals<\/strong>. Not to families, companies, partnerships, associations, groups or other entities. Program may refuse membership without a given reason.
\n3.4\u00a0Card Categories:<\/em><\/strong>
\n<\/em><\/strong>White Tier Card<\/em><\/strong>: <\/em>The White Tier Card is issued upon application and is valid until the Member reaches Silver Tier status.<\/em>
\n<\/em>Silver Tier Card<\/em><\/strong>: the Silver Tier card is issued when the Member has collected 5000 points and is valid until the Member reaches Gold Tier Status.
\n<\/em>Gold Tier Card<\/em><\/strong>:\u00a0the Gold Tier card is issued when the Member has collected 50000 points and is valid until the Member reaches Diamond Tier Status.<\/em>
\n<\/em>Diamond Tier Card<\/em><\/strong>: the Diamond Tier card is issued when the Member has collected 100000 points.
\n<\/em>Please refer to Program\u2019s Website for the most updated Card Categories and their qualification criteria. (<\/em>hhotels.gr\/hhotelsclub<\/em><\/a>)<\/em><\/p>\n
\n4.1<\/strong>\u00a0Status & Award Points:\u00a0<\/strong> Points are the reward currency of the Loyalty.
\nThere are two types of Loyalty Points:
\nStatus Points<\/strong>: are credited for each eligible transaction and cannot be redeemed. Status Points reflect the Tier category of the Member.
\nAward Points<\/strong>: are credited for each eligible transaction by the Member and can be redeemed, as per the redemption scheme in the Program Club Website.
\n4.2<\/em><\/strong>\u00a0Presentation of Card:\u00a0<\/strong>To receive points, Members must present a valid <\/em>Program Card to the Hotel Reception at the time of check\u2013in or to Partners before ordering a service. In the event that the card is not shown, <\/em>Program Points will not be credited. Allow 14 days<\/strong> after the transaction (departure from the hotel) for <\/em>Program Points to reach the Members\u2019 Account.
\n<\/em>4.3<\/strong>\u00a0Errors:\u00a0<\/strong>Program reserves the right to correct any Program Point values or statements at any time or when the error is realized.
\n4.4<\/strong>\u00a0Missing points:\u00a0<\/strong>If the Member wishes to claim any adjustment to the number of Points credited or for retroactive Program Points, the Member must do so within twelve months<\/strong> from date of any Hotel visit, by email to Program Membership Services, with a copy of the bill for which the Member did not receive the correct number of Points. Failure to supply the adequate documentation may result in the denial of such Points\u2019 credit. Program reserves the right to decline any retroactive Points requests.
\n4.5<\/strong>\u00a0Member\u2019s Account:\u00a0<\/strong>Members may view their Points on (<\/strong>https:\/\/HHotelsClub.hhotels.gr\/Home\/Login<\/a>)<\/strong>\u00a0. After every transaction, the Loyalty Member is responsible to check the accuracy of the numbers of points earned.
\n4.6<\/strong>\u00a0One Card \/ Room:\u00a0<\/strong>Points will be credited only to one card for each room bill. The points will be credited to the main name on the reservation.
\n4.7<\/strong>\u00a0Booked Room Type:\u00a0<\/strong>For visits to a Hotel, the number of Points awarded will be based upon the room type booked and paid for, even if a different room type is provided.
\n4.8\u00a0Non-Resident bookings:\u00a0<\/strong>Members will not earn points when making a reservation for another person even if the reservation is in the Member\u2019s name.
\n4.9<\/strong>\u00a0Non\u2013eligible accommodation rates<\/strong> (therefore without receiving any points) are defined as:
\n4.9.1 Airline crew rates
\n4.9.2 Travel industry employee rates
\n4.9.3 When the Member\u2019s accommodation is paid by other party with special rates (e.g. company events, conferences, corporates)
\n4.9.4 I. Hatzilazarou S.A., I. Hatzilazarou & Sons S.A. and I & E. Hatzilazarou S.A.. employee rates.
\n4.9.5 Barter, complimentary and redemption (free) stays.
\n4.10<\/strong>\u00a0Non-Eligible Charges
\n<\/strong>4.10.1 Taxes and service charges
\n4.10.2 Any item that is paid to a Hotel department directly in cash
\n4.10.3 Conference, banqueting and event charges
\n4.10.4 Any bills paid on behalf of the Member to a third party and charged to their room bill.
\n4.11<\/strong>\u00a0Transferring Points:\u00a0<\/strong>Points cannot be transferred to any other Member account.
\n4.12<\/strong>\u00a0Pre-membership Points
\n<\/strong>4.12.1 Upon loyalty registration process, new Members may receive Tier points for eligible stays completed up to three (3) years prior to the enrollment date.
\n4.12.2 Base points cannot be credited for visits to a Hotel before the Guest completes the loyalty registration process.
\n4.13 Partners<\/strong>
\nA Member cannot earn any Program Points by purchasing merchandise or services from Partners, unless explicitly specified under Program Partner\u2019s agreement in the Program\u2019s Website.
\n4.14<\/strong>\u00a0Corporate Points
\n<\/strong>4.14.1 If the reservation of the Member is paid by an employer, principal or client the Member is responsible for notifying the employer, principal or client of any Program Points received and for complying with any applicable laws, gift policies and incentive policies.
\n4.14.2 The Member agrees to indemnify and hold harmless the Program and associated companies from any liability, costs and damages relating to claims of any third party arising from a failure to disclose the receipt of Program Points or any other incentives.<\/p>\n
\n5.2<\/strong>\u00a0Cash transactions:<\/strong> Hotel service discounts (food & drinks, etc.) are not available on cash transactions.<\/p>\n
\nExclusive discounts for direct bookings: <\/em><\/strong>\u00a0Direct bookings are considered those made directly through our official website (<\/em>hhotels.gr<\/a>). The discount percentage differs for each Tier and is subjected to change from one season to another.
\n<\/em>Earn status bonus points\u00a0 on Tier for direct bookings: <\/em><\/strong>Status bonus points are calculated on the total Base points of the visit. Status bonus points are not calculated on Tier points.
\n<\/em>Discounts at restaurants and bars where charges are applied: <\/em><\/strong>Discounts apply for all persons sharing the same room with the member. The discount will be shown on your room bill upon check-out. The member needs to inform restaurant staff and indicate a valid membership card before ordering. If the hotel staff get informed after the time of ordering, the discount is not applied. The percentage of the discount is 5% for Silver members, 8% for Gold members and 10% for Diamond members.
\n<\/em>Discount on Spa services<\/em><\/strong>:\u00a0The member needs to contact the Front Desk to receive the discount voucher before visiting the Spa centre.\u00a0Discounts apply for all the adult persons sharing the same room with the member.<\/em>\u00a0The percentage of the discount is 5% for White & Silver members, 8% for Gold members and 10% for Diamond members.
\n<\/em>Discounts on car rental<\/em><\/strong>: The member needs to contact the Front Desk to receive the discount voucher before visiting the Car Rental Desk. The percentage of the discount is 5% for Silver members, 8% for Gold members and 10% for Diamond members.<\/em>
\n<\/em>Free in room breakfast: <\/em><\/strong>Members can enjoy 1 set menu per week of stay. Any additional in-room breakfast per week and any additional breakfast option to set menu options are offered at extra charge. The benefit is valid for members staying at Mayia Exclusive Resort & Spa , Boutique 5 Hotel & Spa and Princess Andriana Resort & Spa.
\n<\/em>Preferred room allocation, complimentary late check-out, complimentary room upgrade and complimentary early check-in<\/em><\/strong> are offered upon availability and upon prior notice.\u00a0<\/em><\/p>\n
\n<\/em>Redemption offers are\u00a0subject to availability<\/strong>\u00a0which may limit offering all products and services offered by the Program or any of the Program Partners. Redemption may also be limited during certain times of the year.
\n<\/em>7.1<\/em><\/strong>\u00a0Inactive Members<\/strong>\u00a0are not eligible to redeem points for free nights until their membership has been re-activated.
\n<\/em>7.2<\/em><\/strong>\u00a0Declined Redemption:<\/strong>\u00a0<\/em>Program reserves the right to decline a Redemption if the correct procedure is not adhered to.
\n<\/em>7.3<\/em><\/strong>\u00a0Registered Member:\u00a0<\/strong><\/em>Program Points may only be redeemed by the registered Member for Redemption as specified by the <\/em>Program.
\n<\/em>7.4<\/em><\/strong>\u00a0Available Points:<\/strong>\u00a0In order to qualify for a redemption offer, the Member must have sufficient Points in their account before the requested redemption date. Points collected during current stays cannot be redeemed.
\n<\/em>7.5<\/em><\/strong>\u00a0Name on Voucher:<\/strong>\u00a0The redemption Voucher, where applicable, is issued in the member\u2019s name or to a third party as authorized by the Member (gift voucher).
\n<\/em>7.6<\/em><\/strong>\u00a0Replacing Vouchers:<\/strong>\u00a0Vouchers will not be replaced, reissued or credited if lost, stolen, expired or otherwise destroyed.
\n<\/em>7.7<\/em><\/strong>\u00a0Not-exchangeable:<\/strong>\u00a0<\/em>Program Points and Redemption Vouchers are not exchangeable for cash and no change for outstanding amounts will be given. <\/em>Program Points can only be used in exchange for Redemption Vouchers.
\n<\/em>7.8<\/em><\/strong>\u00a0Transaction Date:<\/strong>\u00a0<\/em>Program Points are deducted from the Member\u2019s account on the day that the Redemption activity is made.
\n<\/em>7.9<\/em><\/strong>\u00a0Points Required:<\/strong>\u00a0The number of points required for each redemption is in accordance with the current <\/em>Program Redemption List on web site.
\n<\/em>7.10<\/em><\/strong>\u00a0Validity:\u00a0<\/strong>Redemption Vouchers must be used:
\n<\/em>7.10.1<\/em><\/strong>\u00a0For hotel & partner services:\u00a0<\/em><\/strong>12 months from the date of issue unless otherwise stated on the voucher.
\n<\/em>7.11<\/em><\/strong>\u00a0Fraudulent Use:<\/strong>\u00a0Vouchers believed to have been bartered, sold, exchanged, or issued fraudulently, or issued to someone other than the eligible <\/em>Program Member, will be void and will not be honored.
\n<\/em>7.13\u00a0Redemption for Free Stays
\n<\/strong>Please sign in into the Program\u2019s Website and select the preferred option (https:\/\/HHotelsClub.hhotels.gr\/Home\/Login<\/a>)
\nThe standard Hotel\u2019s cancellation policies will apply to Loyalty reservations – redemptions including, without limitation. Based on all minimum length of stay requirements, charges for late cancellation, no-shows and early checkout.
\nNo-Show<\/strong> penalty: 100% of the full stay points.
\nEarly checkout<\/strong>: For non-emergency early departures, 100% of the remaining stay points will be charged.
\n7.14<\/strong>\u00a0Benefits & Points during Free Stay:\u00a0<\/strong>All Program benefits are valid during the free stay. Points will not be credited during a free stay.<\/p>\n